Term and Conditions

Vietnamtrainticket.com is an online sales agent for Vietnam Railways supplying train tickets on all routes in Vietnam, operated by Vietnam Tour Co.,Ltd

The information on this website has been prepared for the sole purpose of providing references about transport services. Vietnamtrainticket.com gathers all the information from trusted public domain sources associated to the Passenger Carriers: Vietnam Railway.

Booking

The actual price of the ticket at time of booking due to the Vietnam Railway’s fare and service charges ($3/oneway ticket/person).
The reservation should be sent by fax, mail, e-mail, online via our website or you can come over our office to book your ticket directly if it’s convenient for you. 

Vietnamtrainticket.com (VietnamTour Company Limited)

Address: Hanoi office: 3rd floor, No.40 Hai Ba Trung street, Hoan Kiem Dist, Hanoi, Vietnam.
Tel: + 84.24.3747.5456 | Fax: + 84.24.3747.5440
Ho Chi Minh office: Suite 602A, 6th Floor, 57-59 Hồ Tùng Mậu Str, Bến Nghé, Dist 1, HCMC, Vietnam.
Tel: + 84.28.3825.7636+ 84.28.3825.7636 | Fax: + 84.28.3825.7639
Email: info@vietnamtrainticket.com.vn 

The reservation is validated only if have you received a confirmation from Vietnamtrainticket.com and upon your payment of a deposit.
Amendments to your reservation must be notified to and agreed by www.vietnamtrainticket.com
You should book as soon as possible because thank to that, we can make a thoughtful arrangement and ensure you the best holiday.

Payment

You can pay by cash (USD, EUR, GBP, DONG, AUD), credit card or use bank transfer up to you. If you pay by credit card, please plus extra 2% (5% for Amex) for bank service charge and you must inform in advance. 

Regulations on seat reservation

It is possible for passengers to reserve seats for 4 people ( newborn is not included) in each transaction.
Children under 10 years old must be accompanied by the adult at the departure time.
Children under 6 years old are exempted from buying the ticket and share the seat with their accompanying adult.
Children from 6 to 10 years old are discounted 50% of the ticket fare.
People over 60 years old are discounted 20% of the ticket fare.
Students and pupils are discounted 10% of the ticket fare.
The ticket fare published in the Website is applicable for ticket buying transaction at the time of buying the ticket.
Passengers’ reservation is only ensured when payment is completed

Cancellation policy

If you wish to cancel your booking at the Vietnamtrainticket.com, please present the e-ticket along with your passport at the counter and claim your refund in cash. This option is available until 4 hours before departure, except in public holidays which is available 24 hours before departure.
Service fees will not be refunded. Cancellation fees will apply.
- For standard tickets, 10% per ticket
- For tickets on public holidays, 30% per ticket
- For promotion tickets issued 20-49 days before the departure date, 50% per ticket
- For promotion tickets issued 50 days before the departure date, cancellation not permitted
If you wish to cancel your booking online, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 96 hours before departure, except in public holidays.
Service fees will not be refunded. Cancellation fees will apply.
- For standard tickets, 10% per ticket + 20,000 VND per booking
- For tickets on public holidays, 30% per ticket + 20,000 VND per booking
- For promotion tickets issued 20-49 days before the departure date, 50% per ticket + 20,000 VND per booking
- For promotion tickets issued 50 days before the departure date, cancellation not permitted
For more information, please read the fare rules and the change and cancellation policy of Vietnam Railways
Some special cases: Please contact in urgent by phone at + 84.911.433.327 or 
Email: reservation@vietnamtrainticket.com or info@vietnamtrainticket.com

Refund and compensation

If you have any trouble with our services, staff, vehicles or something like that, please complain to us in 24 hours. We will try our best to deal with your problems and offer you the refund or compensation base on each circumstance. Any complaints after 24hours (from the time of problems) will not be handled.
No amount of refunds and compensations will be paid due to special circumstances, such as extreme weather conditions, political instability, third party strike.

Security Policy

We collect information to serve in better way to those who want to use Vietnamtrainticket's services.
Customers’ info is used in following purposes:
Contact and discuss to customers about required services.
Provide services to the right people, right place and on time.
Notification of changes in schedule due to factors beyond the control objective through email, phone
Make registrations such as: checking in to train tickets, …

Using customers’ information is an agreement between Vietnamtrainticket.com and customers. We do not sell it for third party or use for other purposes without customers’ permission.
We always aware that personal privacy is very important. Therefore, we continue to improve our system, apply the best technology to assure information security. Customers can see SSL certificate provided by COMODO right on this website.