Frequently Asked Questions

Can children travel for free?
  • Under 5 years old : FREE if sharing bed with parent
  • Over 5 years old: Pay full fare.

Especially, with Fansipan express train and Victoria express train: 25% off on adult‘s rates for children between 5 year and 11 year old (under 1,32m)

How can I book a train ticket?

To provide the easiest way for travelers, we just need you to fill our form about some basic information as your name, email, phone number, type of ticket you want and click booking button.

Or you can send us an direct email to book the train ticket you want via email

How do I pay and receive my ticket?

There are two ways to pay your ticket:
Case 1:
You can pay 100% ticket value for us via Onepay, Paypal, Bank transfer, Western Union. It is not including bank fee in our services
In this case, we will immediately send you a Ticket Receipt. Therefore, you can print this ticket and bring it to the station.
Or we will deliver the ticket to your hand after knowing your address- FREE.

Case 2:
Step 1: you will make deposit 50% via Onepay, Paypal, bank transfer, Western Union, bank transfer, MONEYGRAM,.
When we receive your deposit we will send our invoice with confirmation booking.
Step 2: the balance 50% will be paid at the same time we delivery train ticket at your hotel in Hanoi Old Quarter or when we pick you up to the train station on departure date.
When paying by credit/debit card on our website you can be sure that any information you send us remains secure and protected.

Do you pick up me to the train station?

Yes, we will meet you at your hotel (just near Hanoi Old Quarter) and take care you to your cabin without fee, in case you book more than 2 tickets or ticket return.

How long after travelling can I still claim a refund?

If you have trouble with your train or anything in our services, please claim for a refund within 24 hours of your ticket expiry date. Customer feedback is important to us. Whenever you feel dissatisfy with our services, let’s complain and send an email to us. We will resolve it as soon as possible.

Can we take our motorbikes when travel on train?

Almost train has carriage to hold motorbike, you can take your motorbike on the train. However, you have to pay the fee for your motorbike. The cost will depend on the capacity of motorbike. 
Note: in some special case, it does not accept to bring the motorbike to the train. so please contact us if you want to use it.

Cancellation policy

After Our confirmation and purchased tickets: 20% charge

  • 15-30 days before departure: 25% charge
  • 7-14 days before departure: 35% charge
  • 2-6 days before departure: 50% charge
  • Within 24 hours before departure: 100% charge

For change dates, it is free if you contact us as soonest and tickets of the same kind train still are available