Dear Ms. Ngoc Ha,
I wanted to send a note to say what excellent service we received from Tony Vu in getting to the train to SaPa! Our whole experience with your company has been great. If there is a place to give an excellent review online, please let me know and I will be happy to do it.
Dear Ms Hai Yen,
I am now back in Melbourne, and I am happy to provide the following feedback
regarding my tour to Vietnam with your company.
I am happy with the services provided by your company during my(together with my wife) 14 day tour of Vietnam. Foremost, I was very happy your company kept its word on all it promised to do in the tour itinerary.
I was especially impressed with the following :
1. Your company sent us to the Hanoi Railway station right up to the train compartment to take the train to Sapa.On returning from Sapa to Hanoi, your company's representative again met us at the Hanoi Railway station (at 5 am) and took us back to the hotel. There , a hotel room was booked from 5 am to 8 am for us to freshen up and have breakfast before our trip to Halong Bay.
All the tour guides in the different parts of the tour performed their tasks professionally. This is especially true for the tour guides in HCMC (Ngoc), Hai On (sorry, forgot his name), Hanoi (sorry, forget his name) and Sapa (Vung). Vung was very pleasant and communicative with us; my wife and I enjoyed the Sapa trip very much.
All the hotels were good, especially Golden Rice Hotel in Hanoi, where the overnight rooms provided to us were first class (although Golden Rice hotel is a only 3 star hotel). However the hotel in Sapa did disappoint because when we moved into the room, there was a used towel still hanging in the bathroom.
I negotiated the itinerary with Ms Hai Yen, who, I have no doubt , was responsible for the proper execution of the itinerary. On the last day of our tour, the company's Director Mr. Tran Anh Diep even paid us a courtest call at Golden Rice hotel, which was very kind of him. Previous to the tour, I did not know anything about you or did I know anybody who was working for the company.
If any of my relatives or friends are going to Vietnam, I will have no hesitation in recommending you to them.
Dear Ms Hai Yen
I am writing to thank you very much for all the arrangements made for our train trip to Sapa below. Everything went very smoothly on departure from Ha Noi and our return. My family thought the Sapaly carriage was very high quality.
Dear Ms Lan Anh,
I have to tell you what a wonderful time we had in Sapa, it was a pleasure to meet Gune and he was so very helpfull, please say a big thankyou to him.
Miss Vanessa Richards
Dear Hai Yen
Hope this finds you well and that you and your family enjoyed a happy 'chuc mung nam moi'.
We just want to say a big thank you to you and your colleagues for the organisation and arrangement of our trip to Sapa and Halong. We had a very had a fantastic time in your country, made all the more wonderful by the fact that everything went very smoothly (pick up from the airport to the train station, from Lao Cai back to your office to wait for the Halong Phoenix Tour guide etc).
We would definitely recommend your services to our friends and if we do travel to Hanoi again, will certainly get in contact to organise our tours through you.
We wish you all the best for 2018. Com On!
We are now back in the UK and I just wanted to write to you and thank you for the excellent service you gave us.
I think it may have been you who we met in Hanoi Station but frankly I did not know it was you as you did not introduce yourself. I would have talked some more had I known.
Can i be of help to you by putting a positive comment on Trip Advisor or some other website
Thank you very much for your excellent service organizing our overnight train tickets to Sapa. We were very pleased with the train & your provision of a guide to take us to the station & direct us to our cabin & pick up on return. We will recommend your service to others.
Just a little email to say thank you. Our trip to SaPa by train was great. The pickup and return to our hotel in Hanoi was great.
We really enjoyed our trip by train. Thank you for the excellent service. We sill definitely contact you again for other services.
I just want to say thank you for the amazing service you gave us. Also of course a big thank you for getting back my battery charger. I will be writing a review on tripadvisor and once it is there on the website i will send you the link, thank you!!
I returned to Bangkok save & sound on Saturday.
Thank you for having your staff to meet me at the train station and an arrangement for taxi to the airport. It was very appreciative for me as your customer.
My trip to Sapa was pleasant even though the first day it rained was foggy all day. But other days were fine. I really enjoyed it.
I will definitely write my good impression of your service on TripAdvisor as you have suggested.
If you plan to come to Bangkok, please let me know so I can reciprocate your hospitality I received in Hanoi.
Hi Ms Lan Anh,
We are having a very good time in Sapa, and soon getting ready to return to Hanoi tonight.
Thanks very much for your services
Simon and I want to let you know that we are very impressed with your service, especially during various unexpected events, you have been very responsive and helpful. Should I know of anyone interested in traveling to Vietnam, will certainly recommend them to contact you.
Hello Vietnam Train Ticket Team,
Thank you so much for all the assistance and service you showed to our group that recently travelled to Sapa. From the moment you met us at the Hotel (Seranade) until we left Hanoi, your service was FANTASTIC. You have been the best team we have worked with in Vietnam and we will recommend you to all our friends. Thanks again for making our trip to Sapa special.
Bonjour L'an Anh
Pouvons nous remettre votre cadeau a la personne qui viendra demain soir???
Ou doit on vous l envoyer... donnez moi une adresse merci
Dear Ms Yen
Thank you for picking us up at the airport, taking us to our hotel in Hanoi, arranging our train tickets to Sapa, collecting us from our hotel in Hanoi and taking us to the train station. You completed everything punctually and professionally. We had a wonderful time in Sapa and I will recommend your company to any of my friends that are visiting Vietnam.
All the Best Sharon